Privacy Policy – Riad Manoury
More than a stay. Trust we live by.
We value not only cozy design and sustainability – but also your trust. Here you can learn what personal data we collect, why we do so, and how we protect it.
1. What data do we collect?
Provided directly: Name, email address, phone number, payment details (only via encrypted payment systems), possibly travel information.
Collected automatically: IP address, browser type, device information, and website usage (e.g., via Google Analytics), only if you consent.
Cookies & tracking: Essential cookies (for booking & website functionality) and optional analytics or marketing cookies – only with active consent.
2. Why is data collected & how do we use it?
Booking processing & communication (Legal basis: contract fulfillment)
Website optimization & performance analysis (only with consent, anonymization enabled)
Personalization & convenience – e.g., language settings, cookie preferences (with consent)
Marketing & offers, only with direct consent – e.g., newsletters
3. Data sharing
We only share data when necessary for:
External service providers (e.g., payment providers, booking systems such as Lodgify, organization for external services)
Legal requests from authorities
Special circumstances (e.g., mergers or company sales)
And only to the extent you have been informed.
4. Data retention
We store personal data only for as long as necessary for its purpose – in line with legal requirements or until you request deletion. Residual data may remain in backup systems even after deletion.
5. How we protect your data
SSL encryption (green lock) for website & booking
Only selected, secure service providers
Access rights restricted to the minimum necessary
Regular security checks
6. Your rights as a guest
You have the right to:
Access, correct, or delete your data
Object to processing
Request access or transfer of your data
Withdraw given consent at any time, e.g., for cookies or newsletters
Simply contact us at 📧[email protected] or fill out our contact form below – we’re here for you.
7. Cookie settings
Our cookie banner appears upon your first visit. There you can decide which cookies you allow:
Essential cookies (for functionality): Always active
Analytics/Marketing cookies: Only with a clear “Yes” – can be changed anytime
8. Design meets data protection
We believe in conscious comfort – also online. That’s why:
We use clear language instead of legal jargon
Everything remains transparent and adjustable via the cookie banner
Your data, handled with care.
We use your data to understand you, make your stay unforgettable, and always welcome you back with open arms.
9. Video surveillance in public areas
In certain publicly accessible areas of our riad (e.g., entrance, patio, common areas) video surveillance is conducted for security reasons.
Responsible: Management of Riad Manoury
Access: Only the management can access recordings
Retention: Recordings are stored for a maximum of 30 days and accessed only in case of a security incident (e.g., burglary, vandalism)
After the retention period, data is automatically deleted unless needed for ongoing investigations.
Effective: August 2025
Riad Manoury, Derb Sekaia °26, Medina, 40000 Marrakech, Morocco
Email: [email protected]